Privacy Policy

Personal Data Protection Policy

Groupe Adèle Plus processes personal data in the course of its activities as described in this Personal Data Protection Policy (the “Policy”).

Who is responsible for the data?

Ms. Julie Bergevin, Vice President of Groupe Adèle Plus, acts as the person responsible for the protection of personal data.

Cloud hosting is provided by DigitalOcean, in its data center located in Toronto, Canada.

What categories of personal data are processed?

Depending on the purpose of processing, different categories of personal data may be collected, stored, and used by this website. These data relate to users of this website as well as to users of services offered by Groupe Adèle Plus. Personal data may include:

Personal identification data: first name, last name, gender
Contact details: telephone number, address
Electronic identification data: email address
Data related to the use of adeleplus.com (connection times, source/referral, IP addresses, cookies)

For what purposes is Personal Data used?

Groupe Adèle Plus collects and processes personal data for the following purposes:

Responding to information requests from website users and phone inquiries regarding the company and its services
Managing quote requests
Managing franchise applications
Improving the user experience on the website and producing traffic statistics

Specific processing related to audience measurement and user experience improvement

To optimize the user experience, monitor traffic, and improve its websites, Groupe Adèle Plus uses the following tools: Google Analytics, YouTube, and Google Maps. You can consult Google’s privacy policies to learn more.

By browsing the website, you are informed of the use of cookies necessary for navigation and to compile traffic statistics. These cookies are subject to your consent, and you may change your cookie settings at any time in your browser or on our websites via the cookie banner. For more information, please consult our Cookie Management Policy.

Presence on social networks

Groupe Adèle Plus is active on different social networks: Facebook and LinkedIn.
To learn about their usage policies and how they process personal data, please consult the following dedicated pages: Facebook, LinkedIn.

Is personal data shared with third parties?

To provide the services requested by users, Groupe Adèle Plus may share personal data with third parties in the context of:

Technical subcontracting, such as IT service providers (website hosting, accounting software providers, contact database management providers, etc.).

Under data protection laws, these service providers are considered recipients of personal data (“Recipients”). These Recipients may, under their own responsibility, delegate the processing of such personal data to their agents or their own service providers (“Sub-recipients”), who must process the data only to assist the Recipients in providing services to Groupe Adèle Plus and/or in complying with their legal obligations.

Where does the personal data come from?

The personal data processed is collected directly from users when they submit a request for information, a quote request, or a franchise application.

How long is personal data retained?

Personal data collected for responding to an information request, a quote request, or a franchise application is retained for 1 year following the completion of the request.

What are your rights, and how can you exercise them?

In accordance with data protection laws, you have the following rights as a data subject:

To obtain information regarding the processing of your data
To access your personal data
To request rectification: to correct or update inaccurate or incomplete data
To request erasure (“right to be forgotten”): to have your personal data deleted
To request restriction of processing: to limit how your personal data is processed
To request data portability: to receive your data in a structured format and have it transferred to another party upon request
To object to the processing of your personal data

These rights apply within the limits of applicable data protection laws.

To exercise your rights, you may send an email or letter to:

Julie Bergevin – info@adeleplus.com
4400, Louis-B.-Mayer, Laval (Québec) H7P 0G1

How is your personal data protected?

Groupe Adèle Plus strives to store your personal data in the most secure manner and only for as long as necessary to achieve the purposes described in this Policy.

In accordance with data protection laws, Groupe Adèle Plus takes all appropriate physical, technical, and organizational measures to ensure the security and confidentiality of personal data and to prevent, as far as possible, unauthorized access, alteration, disclosure, or destruction of data. Groupe Adèle Plus will not be held liable in cases of force majeure, such as a cyberattack.

Policy updates

Information relating to the processing of personal data will be updated as often as necessary, depending on processing activities, and always in compliance with applicable legislation.

Last updated: October 15, 2024

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